Vendor Agreement For Multivendor Marketplace

Welcome to Telwale.in, operated by Teli Parivar Pvt Ltd. By accessing and using our marketplace website, you agree to comply with and be bound by the following terms and conditions. Please review them carefully

 

Vendor Agreement for Multivendor Marketplace

 

This Vendor Agreement (“Agreement”) is made and entered into by you and between Teli Parivar Pvt Ltd is made effective as of the date of your use of this website (“Site“) or the date of electronic acceptance. This Agreement sets forth the general terms and conditions of your use of the Site and the products and services purchased or accessed through this Site (individually and collectively, the “Services”). Any agreements, arrangements and/or additional policies that apply to certain Services (“Services Agreements“) and are in addition to (not in lieu of) this Agreement. In the event of a conflict between the provisions of a Services Agreement and the provisions of this Agreement, the provisions of the applicable Services Agreement shall control.

1.1. The Company operates a multivendor marketplace for cold-pressed oil products.

1.2. The Vendor desires to sell their cold-pressed oil products (“Products”) through the Company’s marketplace.

 

2. Definitions

2.1. “Marketplace” refers to the online platform operated by the Company for the sale of Products.

2.2. “Customer” refers to the end user purchasing the Products from the Marketplace.

2.3. “Effective Date” refers to the date this Agreement is signed by both parties.

2.4. “Commission” refers to the percentage of the sales price of each Product that the Company retains as a fee for providing the Marketplace.

 

3. Registration and Approval

3.1. The Vendor must complete the registration process by providing all required information, including but not limited to business name, address, contact information, tax identification number, and bank details.

3.2. The Vendor must provide documentation proving their compliance with applicable laws and regulations, such as business licenses and quality certificates.

3.3. The Company reserves the right to approve or reject any Vendor registration at its sole discretion. Approval is subject to the Vendor meeting the Company’s quality and compliance standards.

 

4. Listing and Selling Products

4.1. The Vendor shall list their Products on the Marketplace by providing accurate, complete, and up-to-date information, including product descriptions, prices, images, and specifications.

4.2. The Vendor is responsible for setting the price of their Products. The cost must include all applicable taxes.

4.3. The Vendor shall ensure that their Products comply with all applicable laws, regulations, and standards, including but not limited to food safety, labelling, and packaging requirements.

4.4. The Vendor shall not list counterfeit, illegal, or prohibited items on the Marketplace. The Company reserves the right to remove any such listings without prior notice.

 

5. Orders and Fulfillment

5.1. Upon receiving an order from a Customer, the Company will notify the Vendor via email or through the Marketplace’s vendor portal.

5.2. The Vendor is responsible for packaging and shipping the Products to the Customers within 2 days of receiving the order notification.

5.3. The Vendor shall use appropriate packaging materials to ensure that the Products are delivered to the Customers in good condition.

5.4. The Vendor shall provide tracking information for each order to the Company and the Customer. The Vendor is responsible for updating the order status on the Marketplace.

5.5. If the Vendor fails to fulfill an order within the specified timeframe, the Company reserves the right to cancel and refund the Customer.

 

6. Payment Terms

6.1. The Company will collect payments from Customers on behalf of the Vendor.

6.2. The Company will remit the sales proceeds to the Vendor, minus the agreed Commission and any applicable fees, within 10 days of order completion.

6.3. The Vendor is responsible for any taxes associated with the sale of their Products. The Company will provide the Vendor with a statement detailing the sales proceeds, commissions, and fees.

 

7. Commission and Fees

7.1. The Vendor agrees to pay the Company a Commission of 10% on the sales price of each Product sold through the Marketplace.

7.2. The Company reserves the right to charge additional fees for premium services, such as enhanced listing options, promotional activities, and expedited payment processing. The Vendor will be notified of such fees in advance.

 

8. Quality Assurance and Returns

8.1. The Vendor shall ensure that all Products are of high quality, free from defects, and meet the specifications described in the listing.

8.2. The Vendor shall provide a return period of 3 days for the Products, during which Customers can request a return, refund, or replacement in case of defects or quality issues.

8.3. The Vendor shall accept returns and provide refunds or replacements in accordance with the Company’s return policy. The Vendor is responsible for the cost of return shipping for defective or incorrect Products.

8.4. The Company reserves the right to remove the Vendor’s listings or terminate this Agreement if the Vendor fails to maintain high-quality standards or receives excessive Customer complaints.

 

9. Intellectual Property

9.1. The Vendor grants the Company a non-exclusive, royalty-free license to use, display, and promote the Vendor’s trademarks, logos, and Product images on the Marketplace.

9.2. The Vendor represents and warrants that they own or have the necessary rights to use all intellectual property associated with their Products. The Vendor shall indemnify the Company against any claims of intellectual property infringement.

 

10. Confidentiality

10.1. Both parties agree to keep all confidential information received from the other party confidential and not to use it for any purpose other than the performance of this Agreement. Confidential information includes but is not limited to business plans, financial data, Customer information, and trade secrets.

10.2. The obligation of confidentiality does not apply to information that is publicly available, was already in the receiving party’s possession without obligation of confidentiality, or was rightfully obtained by the receiving party from a third party.

 

11. Term and Termination

11.1. This Agreement shall commence on the Effective Date and continue until terminated by either party.

11.2. Either party may terminate this Agreement at any time with [number of days] days’ written notice to the other party.

11.3. The Company may terminate this Agreement immediately if the Vendor breaches any terms of this Agreement, engages in fraudulent or illegal activities, or harms the Company’s reputation.

11.4. Upon termination of this Agreement, the Vendor shall cease all use of the Marketplace and remove all listings. The Company will process any outstanding orders and remit any due payments to the Vendor.

 

12. Limitation of Liability

12.1. The Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with this Agreement, including but not limited to loss of profits, loss of business, or loss of data.

12.2. The Company’s total liability to the Vendor for any claim arising out of this Agreement shall not exceed the total commissions earned by the Company from the Vendor in the six months preceding the claim.

 

13. Indemnification

13.1. The Vendor agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, or expenses arising out of or in connection with the Vendor’s breach of this Agreement, the Vendor’s sale of Products through the Marketplace, or the Vendor’s infringement of any third-party rights.

 

14. Governing Law and Dispute Resolution

14.1. This Agreement shall be governed by and construed by the laws of [Jurisdiction].

14.2. Any disputes arising out of or in connection with this Agreement shall be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiations, it shall be submitted to mediation or arbitration as agreed by the parties. If the parties cannot agree on mediation or arbitration, the dispute shall be submitted to the competent courts of [Jurisdiction].

 

15. Miscellaneous

15.1. This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements or understandings, whether written or oral.

15.2. Any amendments or modifications to this Agreement must be in writing and signed by both parties.

15.3. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.4. The Vendor may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company.

15.5. The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.

15.6. The headings in this Agreement are for convenience only and shall not affect the interpretation of any provision.